Job title: Order Management Expert

Job type

Full time

Job Level

Expert

Experience

5-10

Functions

Information Technology and Networks

Languages

English

Lead the design, implementation, and continuous enhancement of Customer and Order Management solutions, ensuring alignment with business objectives and technology standards.
Own the technical delivery of Mobile, ADSL, FTTH, and Digital products and services, performing impact assessments and ensuring successful end-to-end implementation.
Lead business requirements analysis and translate business needs into scalable technical solutions, coordinating with vendors and internal stakeholders.
Contribute to project planning, budgeting, and roadmap definition, providing technical expertise and solution recommendations.
Ensure seamless integration between Order Management, CRM, Billing, Digital Channels, and backend systems to support end-to-end customer journeys.
Design and optimize automation, database objects, operational tools, and system processes to improve performance, reliability, and operational efficiency.
Act as the technical focal point for Customer Care, Retail, Risk, Finance, DWH, and Back-Office teams, driving root cause analysis and resolution of complex production issues.
Define and review solution architecture, ensuring scalability, performance, security, and compliance with enterprise architecture standards.
Lead the technical evaluation of RFPs, assess vendor proposals, and provide recommendations on solution architecture, technology selection, and implementation approach.
Establish technical standards, best practices, and governance for the Order Management domain, while mentoring team members and promoting knowledge sharing.