Job title: Call Center Advisor

- Interact with customers over the phone in accordance with the departments' and organizations'

  policies and procedures.

- Handle all kinds of customers’ inquiries and requests of service (related to subscription, handset  

  usage, invoices, bill payments, change of offers, fees, additional service  and any new  

  offers/services that MobileCom would apply, and acting upon any reported complaints…etc) in a

  prompt, courteous and friendly professional manner

• - Promote Orange services by cross selling i.e

• service usage development, hence, enhancing

    customer loyalty & retention

  - Ensure that call qualification is being logged i.e

• logging customer contact/transaction accurately

  - Provide all types of customer feedback directly to team leader/supervisor/manager

  - Informs the Call Center Team Leader/Supervisor/Manager on a daily basis of issues that can   

    affect the business (network’s problems, systems’ failures, etc…).

  - Report cases to Back Office team through the follow up form to solve requests that cannot be

    handled on line

• - Handle customers in a professional manner and efficient service delivery with consideration to the

    call load and number of waiting customers in queue

• - Participate in the company's business activities as requested by Manager

• - Conform to, a proper behavior and discipline is maintained, and attendance is punctual and

     regular.

  - Maintain Up-to-date knowledge of latest products and developments in the company and the  

    cellular industry

• Good Communication, Problem Solving, Customer Service Skills, Negotiation, English Language Proficiency;

• Bachelor’s degree in Business Administration, Econnomics, Marketing, Accounting, Finance, MIS .
• 0 - 1 year of experience in a related field.