Job title: Integration Development Expert

Key Accountabilities :

• Develop, Implement, Maintain & Support JTG’s Customer Relation Management Solutions Systems (CRM,CSMS,Internet &Intranet Portal,Self-Care & Web Payment ,Document Management system) to achieve business requirements
• Develop, Implement, Maintain & Support JTG’s IT Systems for (Enterprise Billing,Personal Billing,Home Billing) to achieve business requirements
• Develop, Implement, Maintain & Support JTG tools
• Develop, Implement, Maintain & Support JTG’s Call Centre & Telephony Solutions (IVR,Auto Dialler,CTI,Call Recording) to achieve business requirements.        
• Responsible for developing new requirements, reporting, modification, upgrade of system parameters, customization and/or new enhancements on JTG Customer Management & Billing Systems based on customer requirements and market evolution. 
•  Contribute and enforce the defined policies and procedures, systems parameters, system implementation and introduction of new services in-line with IS-QMS.    

• Project Management, Problem Solving, Communication Skills, Presentation Skills;

• - Bachelor's degree in computer science, computer engineering or software engineering with 5 - 7 years of experience in related field.
• - Strong technical and development background related to service implementation on Billing, Mediation, CRM, Call Center & Telephony Solutions (PBX, IVR, CTI based systems, ACD, Workforce Management, Recording & Monitoring System, Auto-dialer Systems).
• - Good knowledge with one of the following JAVA, .Net, PHP or Python.
• - Good knowledge with Oracle SQL/PL SQL, Tools & Utilities.
• - Front end knowledge is plus.
• - Solid experience in Web development and CMS administrations (Such as SharePoint, WordPress, Drupal…etc).
• - Good knowledge in Identity management, social media integration, UX, SEO, Analytic tools and ecommerce / online Payment concepts
• - Certificates in IT related fields are preferable.