Job title: Senior Call Center Advisor

Job type
Full time
Job Level
Fresh Graduate
Experience
0
Functions
Customer service
Languages
English
Arabic

  • Welcome and identify the customer from any available channels (phone, E-mail, new digital tools …)
  • Understand, analyze and qualify customer inquiry, request and complaint.
  • Ensure that he provided the customer with the appropriate solution.
  • Transfer cases is unable to solve to the appropriate back office team.
  • Manage the transfer with professionalism avoiding customer to explain again its request.
  • Update Orange Jordan information systems with customer information.
  • Record all customer interactions in the relevant IT tools.
  • Grant QoS according to customer SLA.
  • Informs and advises the customer on the EBU product offers according to customer request.
  • Provides the customer with status update on its requests if he ask for it.
  • Provides the customer with a first level of invoice explanation, and performs simple act on billing process based on the customer request.
  • Analyses and manages customer complaints.
  • Perform up and cross sell activities within its scope of responsibilities.
  • Records customer orders in the information systems.
  • Reactive retention / Cancellation.
  • Technical Assistance and support on usage.
  • Provide standard reports according to customer request.

  • Problem Solving, Communication Skills;

  • Bachelor degree in Telecommunication Engineering , Computer Engineering , Computer science
Posted On
04 Nov, 2024
Deadline
30 Nov, 2024
Location
Amman

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