Job title: Senior Account Manager ( ICT )

Job type

Full time

Job Level

Senior Team Member

Experience

5-10

Functions

Sales

Languages

English

Promote and sell ICT products and services to business account customers to meet their needs and to achieve the set sales and revenue targets,
Close cooperation and contribution with the Account Managers in charge of Business accounts to meet the ICT target and ensure that the ICT is taken into consideration;
Reach customer satisfaction through maintaining professional, long lasting relationship with customers through answering their calls, professional emails, and visits
Handle the accounts on the define perimeter (ICT Products & Services) from retention, resolving complaints, upsell & cross sell
Lead with Pre sales team on quotations and bids from partners and vendors and ensure profitability of the bids;
Lead the preparation of commercial proposals in close cooperation with the Account managers and other relevant contributors (Lega & Finance..etc) and check final proposal to be sent to customers;
Partner with internal parties (Service delivery, Customer Care, Marketing, Technical teams, ICT Project Manager…etc) to ensure products and services reach the customer in a timely manners;
Proactive mode in knowing the market and detect any threats or opportunities;
Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis, for efficiency and visibility, also to follow up on pending/closed cases;
Achieve Monthly/Quarter target and adhere to performance policy;
Provide inputs and recommendations regarding the choice of relevant vendors and partners;
Coordinate with ICT project managers and designated parties to ensure proper service delivery and implementation.
Support collection team to collect ICT revenue
Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis for efficiency and visibility, also to follow up on pending/closed cases;
maintain and achieve all B2B KPIs including portfolio coverage, daily visits and DVOC (dynamic voice of customer).

Problem Solving, Teamwork Skills, English Language Proficiency, Communication Skills, Presentation Skills;

- Excellent knowledge of IT and telecom.
- Good technical and commercial understanding of ICT solutions, delivery and Quality of Service
- Experience in technical sales is a must
- Good experience of project management process and tools will be an advantage