Job title: Customer Management Analyst

Full time

Team Member

1-3

Information Technology and Networks

English
Arabic

Provide full support for ongoing CRM tools and reply on day-to-day support cases.
Immediate actions for urgent cases and apply resolution withing the agreed SLA
Satisfy daily business needs and apply it as per the company policy and processes
Act as project manager rule for the new projects and CRs.
Support Business Owners in the specification of functional Requirements and recognition of impacted areas.
Compare final scope with original Business needs

Preparation for UAT best practices and execution way in coordination with the related departments

Support and participate on Commercial Launch by ensuring timeliness in coordination with the related departments & vendors.

Build test scenarios & applying best practices for new features, Services, and projects.

Project Management, Good Communication, Public Speaking, Negotiation, English Language Proficiency;

Bachelor's Degree in IT (Computer science, Computer Informations System) or Software Engineering.
minimum 1 to 2 Years experience.
Oracle, PL/SQL programming.
Project Management.
Business Analysis.