Job title: Mobile Core Technical Support Engineer

Full time

Fresh Graduate

1-3

Information Technology and Networks

English
Arabic

Ensure reliable fault-free operation of the Mobile Core by maintaining, maintaining, and troubleshooting it.
Maintaining customer satisfaction by resolving problems escalated by customer care, other teams, and the NOC.
Resolving all TTs, FTs, WOs, and MPTs.
Implement daily activities for all CORE systems.
Providing support for the implementation of a new project, HW expansions, SW upgrades, and configurations related to the core CS and PS systems.
Maintain and interact with the other teams to fulfill the requirements of the Mobile core CS and PS team.
In the event of alarms or problems on the platforms, the first point of contact with supervision should be.
The first point of contact with the supplier.
Follow up on the open CSR regarding all the core CS & PS platforms.

Good Communication, Problem Solving, English Language Proficiency, Working under stress;

- Bachelor's degree in Telecom, Communication, or Computer Engineer.
- Entry level and up to (2) years continuous professional technical experience (preferred in Core Networks architecture and technologies or any technical-related fields).
- Have a good knowledge of cloud computing and virtualization (attending at least one successful training is a preferred / open-stack certificate is a plus).