Job title: Fixed Core Technical Support Engineer

- Maintain operational availability by participating in a 24/7 on-call rotation and providing onsite
emergency support as required to ensure network stability and service continuity.
- Provide technical support for Orange's Fixed Core network elements, including troubleshooting
issues and implementing effective solutions.
- Apply preventive and corrective maintenance actions for Fixed Core systems to ensure optimal
performance and stability.
- Monitor network performance and proactively identify potential issues before they impact service
delivery.
- Participate in 24/7 on-call rotations to provide timely support for critical network incidents.
- Collaborate with cross-functional teams to resolve network issues, implement new services, and
improve overall network performance.
- Utilize digital tools and cloud platforms for efficient network monitoring, management, and
troubleshooting.
- Maintain comprehensive documentation of network configurations, troubleshooting procedures, and
incident resolutions.
- Contribute to the development and improvement of network support processes and procedures.
- Utilize your knowledge of SS7 signaling, TDM, VOIP platforms and protocols to resolve the issues.
- Effectively manage and prioritize incidents based on impact and severity.
- Escalate complex issues to senior engineers or vendors as needed.
- Contribute to knowledge sharing and training initiatives to enhance the technical skills of the team.
- Remain current with the latest advancements in network technologies and industry best practices.
- Adhere to all safety regulations and company policies.
- Availability for Holiday work when required

• Teamwork Skills, Network Technology Expertise, Network Operations Proficiency, Cloud and Network Technology Integration, Agility;

• Bachelor's degree in Telecom Engineer or Computer Engineer.
• 1-3 years of experience in a network support role, preferably within a telecommunications environment
• Good understanding of IP networking principles, protocols, and technologies.
• Proficient in networking skills, including configuration, troubleshooting, and optimization of network devices.
• Solid understanding of SS7 signaling, TDM, VOIP platforms and protocols.
• Good knowledge of Linux operating systems and command-line tools.
• Experience with virtualization technologies and cloud platforms.
• Familiarity with digital tools and platforms for network monitoring, management, and automation.
• Good problem-solving and analytical skills, with the ability to diagnose and resolve complex network issues.
• Very good communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences