Job title: Field Management Center Engineer
Job type
Full time
Job Level
Fresh Graduate
Experience
0
Functions
Information Technology and Networks
Languages
EnglishArabic
- Manages and ensure handling of all Fixed products (FTTH, VoIP, DS, TLP, xDSL) activities to run the field operations in specific time to achieve customer satisfaction
- Test & filtration for all FTTH & ADSL faults (using HDM, AMS, NAC, NAF, Dewan, GAIA, OSM)
- Dispatch all type of faults (FTTH Customer intervention ,SWAT , CI and Contractors)
- Follow up & dispatch all Elite+ work order
- Monitor all fault repairing process regarding Service Level Agreements (SLA) for CBU and EBU customers with high quality to not breaching of SLA
- Detect Bulk faults on FMC level before dispatching
- Daily follow up for FTTH faults & TTR KPIs
- Solve and close the TCRM complains with the concerned
- Follow up of FMC functionality & activities to support field team (FTTH Customer intervention ,SWAT , Elite+ , CBU & EBU).
- Managing VOIP requests & reflects the needed action on GAIA.
- Communication Skills, Capacity to work under stress., Time management skills, Analysis and diagnostic abilities;
- - Bachelor Degree in telecommunication, IT , Electrical.
- - Excellent English skills (writing, reading and conversation).
- - Good knowledge in Orange services. -
Posted On
15 Jun, 2026
Deadline
29 Jun, 2026
