Job title: Shop Sales & Services Manager - Ma`an

Job type

Full time

Job Level

Team Leader

Experience

5-10

Functions

Sales

Languages

English
Arabic

Drive revenue growth by exceeding sales targets through effective sales strategies and team motivation.
Develop and implement innovative sales and service initiatives to enhance the customer experience and improve customer retention.
Lead, coach, and mentor a team of sales and service professionals, fostering a culture of collaboration, accountability, and continuous improvement.
Manage the shop's operational efficiency, ensuring adherence to health and safety standards, optimizing resource allocation, and minimizing costs.
Analyze sales and customer data to identify trends, opportunities, and areas for improvement, and implement data-driven solutions.
Resolve complex customer issues and complaints, demonstrating empathy, negotiation skills, and a commitment to customer satisfaction.
Ensure consistent application of Orange’s brand standards, policies, and procedures within the shop environment.
Develop and maintain strong relationships with key stakeholders, including regional managers, marketing teams, and other departments.
Conduct regular performance evaluations and provide constructive feedback to team members, identifying training and development needs.
Implement and monitor customer journey improvements to optimize customer experience.
Stay updated on industry trends, competitor activities, and emerging technologies, and share insights with the team.
Develop and execute work plans that align with the overall business objectives and drive shop performance.
Champion cultural transformation initiatives, promoting agile thinking and innovative practices within the team.
Create a positive and engaging employee experience, fostering a sense of belonging, purpose, and empowerment.
Manage inventory levels and ensure product availability to meet customer demand.
Prepare and present regular reports on shop performance, key metrics, and initiatives to management.

Communication Skills, Negotiation Skills, Presentation Skills;

Bachelor's degree in Business Administration, Marketing, and Public Administration
5-7 years of experience in a retail management role, preferably within the telecommunications industry.