Job title: Service Assurance Engineer
Job type
Full time
Job Level
Team Member
Experience
1-3
Functions
Information Technology and Networks
Languages
EnglishArabic
- Activity 1: Incident resolution pilot
- Identification of causes for each incident and relevant solutions
- Service restoration piloting in case of an incident with customer impact until its complete repair with the contribution of concerned teams
- Corrective actions allowing the incident resolution and prevention of future incidents
- Activity 2: Maintenance
- Non-real time analysis of incidents
- Customer impact evaluation (number of customers impacted according to the time of the incident).
- Conduct dedicated incidents review meetings with related stakeholders to do facts-based post-assessment and identify the impact, root cause, lessons learnt and preventive actions.
- Ensure the right documentation for all incidents along with RCA (root cause analysis) and action plans to avoid incident reoccurrence.
- Activity 3: Change Management
- Validation of change requests and their impact.
- Ensure the effective communication with related stakeholders.
- Check if there is any overlap with planned operations.
- Validate the service performance after changes completion
- Communication Skills, Strong Leadership., Data oriented., Capacity to work under stress., Time management skills;
- - Bachelor degree in Telecommunications Engineering or Computer Engineering.
- - 0-2 years’ experience in the telecom field.
- - Excellent Knowledge in Telecom systems, Mobile, Fixed and IT.
- - Aware of data, voice and digital services used by Orange JO customers.
- - Excellent in reporting and effective in communication and presentation.
- - Excellent command of the English language.
- - Computer literacy (MS Office knowledge).
Posted On
07 May, 2026
Deadline
14 May, 2026
