Job title: Cards Process Owner & Operations Team Leader

Job type

Full time

Job Level

Team Leader

Experience

5-10

Functions

Others

Languages

English
Arabic

Create and customize card products and services to address the specific needs and preferences of various customer segments.
Identify and implement innovative solutions to enhance card offerings and distinguish them in the marketplace.
Collaborate with cross-functional teams, including third-party processors, technical teams, marketing, and customer support, to ensure effective product development and launch.
Oversee daily operations related to the company's card services (Issuing & Acquiring), payment processing, mailings, and related support functions.
Cultivate a culture of innovation within the team, promoting the exploration of new technologies and methods to improve card products based on market research and trends.
Manage daily reconciliation and payment processes among all stakeholders involved with card services.
Ensure effective stock management and delivery processes for cards, maintaining inventory levels.
Maintain relationships with external vendors and partners in the card product ecosystem, including card manufacturers, payment processors, and technology providers.
Monitor customer base KPIs and develop actionable strategies based on findings.
Oversee Customer Experience (CX) initiatives and enhance brand awareness.
Launch new promotions, services, and features to improve the customer journey and expand the customer base.
Establish the cards marketing function, including strategy development, reporting, performance evaluation, and collaboration with internal and external partners.
Work with Operations, Customer Base and Loyalty teams, Legal, and Marketing to create efficient operational and governance processes.
Utilize agile methodologies to enhance product development processes and respond to market changes.

Project Management, Communication Skills;

University degree in Finance, Business Administration or Economic
Minimum of 5-7 years of experience in card product management and operations, with a proven track record of successful product launches and operations management