Job title: Technical Expert

Job type

Full time

Job Level

Expert

Experience

5-10

Functions

Others

Languages

English
Arabic

Knowledge of network infrastructure.
Experience analyzing and interpreting data, drawing conclusions, defining recommended actions, and reporting results to various stakeholders.
Experience partnering with highly technical engineering teams to solve open ended issues.
Perform daily production support activities.
Participate in team on-call rotations.
Participate in projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.
Participates in support efforts between OM vendors and different OM teams.
Conduct performance tuning and troubleshooting with OM vendors.
Initiate change management requests and follow Orange change management process.
Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)
Following Integration activities between OM and different external systems.
Participate in troubleshooting network outages or performance issues.
Create documentation and diagrams of systems and processes
- Perform well documented day to day operational tasks.
- Follow up with the business to ensure issues have been resolved.
- Following with different teams network installations related to Orange Money (Orange, Vendors, other ISPs and partners)
- Managing the claims solving with partners.
- Coordinate the work of the various members with Orange Money suppliers.
- Maintain the operational information system on a continuous basis and to plan interventions and developments.
- Coordinate and supervise the delivery of requested evolutions as well as the proper execution of the technical acceptance work with the various entities involved in the provision of application services.
- Monitor the proper execution of GO/NO GO decisions and production.
- Secure the availability and continuity of Orange Money IT services (including all applications in the Orange Money ecosystem.
- Oversee the information system administration activities performed by Orange Money.
- Organize and supervise Request / Incident / Problem management activities.
- Ensure the implementation of security controls, as defined in the security policy.
- Privileged contact point for all IT activities with partners.
- Project management techniques.
- Technical architectures.
- IT risk management techniques.
- Familiar with development methods, standards and tools.
- Be familiar with IT security standards and procedures.
- Experience in managing external partners.

Communication Skills;

Bachelor Degree in Information Technology, computer engineering or software engineering
Minimum 5-7 years experience in the telecommunications industry or mobile wallet or digital payment solutions