Job title: Network Operations Engineer

Job type
Full time
Job Level
Fresh Graduate
Experience
0
1-3
Functions
Information Technology and Networks
Languages
English
Arabic

  • Ensure the availability of Fixed and Data Network links, adhering to the Service Level Agreement (SLA).
  • Analyze and monitor all issues related to Fixed and Data Network fault management using the trouble ticketing system.
  • Address both remote and on-site network equipment failures and performance degradation of links.
  • Support the Fixed and Data Team Leader in preparing necessary reports and Key Performance Indicators (KPIs) related to this area.
  • Collaborate with technology vendors to assess their performance in the designated region.
  • Ensure compliance with Service Operation KPIs concerning troubleshooting, escalation, and fault management.
  • Maintain comprehensive documentation for the Fixed and Data Network to facilitate fault localization and timely resolution.
  • Assist the Network Operations Team Leader in planning periodic preventive maintenance for Fixed and Data equipment.
  • Support the Network Operations Team Leader in acceptance testing and handover/takeover activities.
  • Coordinate with internal stakeholders (e.g., Engineering, NOC) regarding Fixed and Data issues, escalating to management if problems are not resolved within agreed timeframes.
  • Oversee and conduct preventive and corrective maintenance activities for all Fixed and Data Network operational elements to minimize fault occurrences and downtime, in line with established quality service standards and processes.
  • Expand network elements to meet customer demands.
  • Redeploy and optimize operational network elements to maximize network usage and reduce operational costs.
  • Enhance overall team performance through the implementation of  initiatives, including standard work practices

  • Good Communication, Problem Solving, Teamwork Skills, English Language Proficiency, Capacity to work under stress.;

  • - 0-2 years’ of experience in Data /IP & transmission` field maintenance, DWDM , Switching and related activities.
  • - Hold Bachelor’s degree in Telecommunication, electronic and electrical.
Posted On
19 Sep, 2024
Deadline
24 Sep, 2024
Location
Amman

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