Job title: Network Operations Engineer

Job type

Full time

Job Level

Fresh Graduate

Experience

0
1-3

Functions

Information Technology and Networks

Languages

English
Arabic

Ensure the availability of Fixed and Data Network links, adhering to the Service Level Agreement (SLA).
Analyze and monitor all issues related to Fixed and Data Network fault management using the trouble ticketing system.
Address both remote and on-site network equipment failures and performance degradation of links.
Support the Fixed and Data Team Leader in preparing necessary reports and Key Performance Indicators (KPIs) related to this area.
Collaborate with technology vendors to assess their performance in the designated region.
Ensure compliance with Service Operation KPIs concerning troubleshooting, escalation, and fault management.
Maintain comprehensive documentation for the Fixed and Data Network to facilitate fault localization and timely resolution.
Assist the Network Operations Team Leader in planning periodic preventive maintenance for Fixed and Data equipment.
Support the Network Operations Team Leader in acceptance testing and handover/takeover activities.
Coordinate with internal stakeholders (e.g., Engineering, NOC) regarding Fixed and Data issues, escalating to management if problems are not resolved within agreed timeframes.
Oversee and conduct preventive and corrective maintenance activities for all Fixed and Data Network operational elements to minimize fault occurrences and downtime, in line with established quality service standards and processes.
Expand network elements to meet customer demands.
Redeploy and optimize operational network elements to maximize network usage and reduce operational costs.
Enhance overall team performance through the implementation of initiatives, including standard work practices

Good Communication, Problem Solving, Teamwork Skills, English Language Proficiency, Capacity to work under stress.;

- 0-2 years’ of experience in Data /IP & transmission` field maintenance, DWDM , Switching and related activities.
- Hold Bachelor’s degree in Telecommunication, electronic and electrical.