Job title: IN Technical Support Engineer

Perform all the daily and weekly maintenance and operating duties for IN systems and services, like:

1- Planning for the required action on the IN systems (that includes Maintaining, Operating and Supporting Ericsson charging system).

2- Preventive/ Corrective maintenance for the IN Services & Platforms.

3- Applying all the needed changes on the charging tree for prepaid and cost control (hybrid).

4- Developing the in-house system.

5- Maintaining, Operating and supporting Zebra Top up system 6- Maintaining and Operating the refill matrix systems.

7- Contact with the Engineers in other teams.

8- Applying test and acceptance for new and old services and systems.

9- On duty and first-line support.

10- Act as a first-level contact with Supervision in case of Alarms/problems on the Platforms.

11- Act as the first Contact with Supplier Support.

12- Follow up the opened CSR regarding all IN platforms.

13- Responsible for the resolution of Mass, Fault & Trouble Tickets.

14- Responsible for the delivery of statistics to Orange Parties

15- Provisioning of customers (Creation, Deletion, Changing SC, etc …).

16- Supporting CC/billing/DWH and all related teams.

• Good Communication, Problem Solving, Creativity, English Language Proficiency, Working under stress;

• - Bachelor's degree in Telecom, Communication, or Computer Engineer.
• - Entry level and up to (2) years continuous professional technical experience in IN/VAS or similar domain.
• - Have a good knowledge of cloud computing and virtualization (attending at least one successful training is a preferred / open-stack certificate is a plus).