Job title: Senior B2B and Wholesale Support Engineer

- Manage, operate, and implement access network activities, including MW, IP DSLAM, and Service Routers.

- Execute B2B and wholesale projects, ensuring timely delivery in accordance with target TTD objectives

• -

  Oversee the resolution of B2B and wholesale customer faults, adhering to target TTR standards.

  - Ensure Orange’s access services consistently meet the highest quality benchmarks.

  - Provide Level 2 technical support and swift intervention for Orange services (IPVPN, AVPN, and Internet Leased Lines   (ILL)) to uphold SLA commitments and customer satisfaction.

  - Support the field team in deploying and maintaining data and APN services.

  - Analyze fault incidents, produce detailed reports, and recommend improvements to enhance customer experience.

  - Contribute to the design, feasibility assessment, and implementation of MPLS interconnectivity solutions for large     enterprises and capital projects, in collaboration with engineering, digital Service, and business teams.

  - Provide L2 technical support at the MPLS and MCPE levels, addressing B2B customer complaints and remote support   requests through meetings, emails, and conference calls.

  - Provide L2 technical support to wholesale customers, managing service activation and fault resolution across various circuit types (NNI, IPLC, TRBH, etc.).

  - Manage NetBoss service activation for EBU customers at both MPLS and MCPE levels.

  - Maintain and update databases for all B2B and wholesale customers including all relevant details

• Project Management, Problem Solving, Communication Skills, Organized, Working under stress;

• - Deep expertise in IP network technologies.
• - Adept at working efficiently under pressure.
• - Proficient in a range of computer applications.
• - Exceptional skills in communication, presentation, and technical report writing.
• - Professional fluency in English.
• - Highly self-motivated, results-oriented, and proactive in approach.
• - Comprehensive expertise in both fixed and mobile access technologies.
• - CCNA/CCNP are required.
• - Extensive experience in network troubleshooting techniques and procedures.
• - Multitask effectively, managing multiple projects and meeting deadlines.
• - Experienced in network design and setup.
• - Proficient in network and security protocols and standards.
• - In-depth knowledge and hands-on experience with network and security technologies, including routers, firewalls, and switches.
• - A strong willingness to learn and adapt
• -Bachelor’s degree in Telecommunications, Electrical, or Computer Engineering with (3-5 years) of experience in the IP services domain.