Job title: IN Technical Support Engineer

Job type
Full time
Job Level
Fresh Graduate
Information Technology and Networks

  • Perform all daily and weekly maintenance and operating duties 24/7
  • Maintain and operate:
  •    Charging system
  •    Top up refill system
  •    SMSC, USSD, IVR .

    • etc
    •    in-house system
    •    Managing and operating the refill matrix and systems (scratch Cards & TopUP)
    •    Contact with the Engineers/billing or any other team
    •    Apply test and acceptance for new and old services and systems.      
    •    On duty, first line support and troubleshooting
    •    First level contact with Supervision in case of Alarms/problems on the Platforms
    •    First Contact with Supplier Support.
    •    Follow up the opened CSR regarding all IN & VAS platforms
    •    Responsible for the resolution of Mass, Fault  and Trouble Tickets
    •    Responsible for the delivery of statistics to Orange Parties
    •    Provisioning of customers (Creation, Deletion, Changing SC, etc …) 
    •    Supporting CC/billing/DWH and all related teams.


  • Good Communication, English Language Proficiency, Organized, Knowledge of network equipment and architecture, Autonomous;

  • - Bachelor's degree in Telecom Engineering, Electronic Engineering or Computer Engineering.
  • - Entry level and up to (2) years of continuous professional technical experience in Intelligent Network services or any related field.
  • - Have a good knowledge in cloud computing and virtualization (open-stack certificate is a plus).
  • - Very good planning, Organizational, and interpersonal written and spoken in English.
  • - High ability to motivate and interact effectively with both Senior management and technical staff.
  • - Good knowledge in telecommunication networks hardware & services.
  • - Good knowledge in 2G/3G/4G & 5G networks.
  • - Good knowledge in 5G networks principles & architecture.
  • - Good knowledge in Linux & Unix & Database (mysql & Oracle).
  • - Good knowledge in TCP/IP.
Posted On
06 May, 2024
31 May, 2024

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