Job title: Senior Integration Development Analyst

Job type
Full time
Job Level
Senior Team Member
Information Technology and Networks

  • Develop, Implement, Maintain & Support JTG’s Customer Relation Management Solutions Systems (CRM,CSMS,Internet &Intranet Portal,Self-Care & Web Payment ,Document Management system) to achieve business requirements.
  • Develop, Implement, Maintain & Support JTG’s IT Systems for (Enterprise Billing,Personal Billing,Home Billing) to achieve business requirements.
  • Develop, Implement, Maintain & Support JTG tools.
  • Develop, Implement, Maintain & Support JTG’s Call Centre & Telephony Solutions (IVR,A
  • uto Dialler,CTI,Call Recording) to achieve business requirements.        
  • Responsible for developing new requirements, reporting, modification, upgrade of system parameters, customization and/or new enhancements on JTG Customer Management & Billing Systems based on customer requirements and market evolution.
  • Contribute and enforce the defined policies and procedures, systems parameters, system implementation and introduction of new services in-line with IS-QMS

  • English Language Proficiency, Communication Skills, Presentation Skills, Budget Management, Organized;

  • - Bachelor degree in computer science, computer engineering or software engineering with minimum 2 years of experience in related field.
  • - Strong technical and development background related to service implementation on Billing, Mediation, CRM, Call Center & Telephony Solutions (PBX, IVR, CTI based systems, ACD, Workforce Management, Recording & Monitoring System, Auto-dialer Systems).
  • - Good knowledge with one of the following JAVA, .Net, PHP or Python.
  • - Good knowledge with Oracle SQL/PL SQL, Tools & Utilities.
  • - Front end knowledge is plus.
  • - Solid experience in Web development and CMS administrations (Such as SharePoint, WordPress, Drupal…etc).
  • - Good knowledge in SSO, Identity management, social media integration, UX, SEO, Analytic tools and ecommerce / online Payment concepts. Certificates in IT related fields are preferable.
Posted On
23 Apr, 2024
24 May, 2024

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