Job title: Technical Expert

Job type
Full time
Job Level
Information Technology and Networks

Knowledge of network infrastructure
- Experience analyzing and interpreting data, drawing conclusions, defining recommended actions, and reporting results to various stakeholders
- Experience partnering with highly technical engineering teams to solve open ended issues
- Perform daily production support activities
- Participate in team on-call rotations.
- Participate in projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.

- Participates in support efforts between OM vendors and different OM teams
- Conduct performance tuning and troubleshooting with OM vendors
- Initiate change management requests and follow Orange change management process.
- Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)
- Following Integration activities between OM and different external systems
- Participate in troubleshooting network outages or performance issues.
- Create documentation and diagrams of systems and processes

  • Perform well documented day to day operational tasks.
    - Follow up with the business to ensure issues have been resolved.
    - Following with different teams network installations related to Orange Money (Orange, Vendors, other ISPs and partners)
    - managing the claims solving with partners
    - Coordinate the work of the various members with Orange Money suppliers.
    - Maintain the operational information system on a continuous basis and to plan interventions and developments
    - Coordinate and supervise the delivery of requested evolutions as well as the proper execution of the technical acceptance work with the various entities involved in the provision of application services
    - Monitor the proper execution of GO/NO GO decisions and production
    - Secure the availability and continuity of Orange Money IT services (including all applications in the Orange Money ecosystem
    - Oversee the information system administration activities performed by Orange Money
    - Organize and supervise Request / Incident / Problem management activities
    - Ensure the implementation of security controls, as defined in the security policy
    - Privileged contact point for all IT activities with partners
    - Project management techniques
    - Technical architectures
    - IT risk management techniques
    - Familiar with development methods, standards and tools
    - Be familiar with IT security standards and procedures
    - Experience in managing external partners

  • Communication Skills, Negotiation Skills, Analysis and diagnostic abilities;

  • University degree in Computer Science or Telecom/Electrical/Computer/Software Engineering
  • Minimum 5 years’ experience in the telecommunications industry
Posted On
29 Feb, 2024
30 Apr, 2024

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