Job title: Service Assurance Expert

Job type
Full time
Job Level
Information Technology and Networks

  • Service Assurance Expert should be responsible to handle the below three activities:
  • Activity 1: Incident Piloting and Resolution:
  • Customer impact evaluation (number of customers impacted according to the time of the incident)

    • Identification of causes for each incident and relevant solutions
    • Service restoration piloting in case of an incident with customer impact until its complete repair with the contribution of concerned teams
    • Corrective actions allowing the incident resolution and prevention of future incidents
    • Activity 2: Incident post analysis:
    • Non-real time analysis of incidents
    • Customer impact evaluation
    • Conduct dedicated incidents review meetings with related stakeholders to do facts-based post-assessment and identify the impact, root cause, lessons learnt and preventive actions
    • Follow up on all the actions proposed by the stakeholders and ensure the proper implementation within the proper time frame to prevent the re-occurrence of the incidents.
    • Ensure the right documentation for all incidents along with RCA (Root Cause Analysis) and action plans to avoid incident reoccurrence
    • Perform the weekly/monthly/yearly analysis for the incidents trend to identify any patterns and issues.
    • Activity 3:  Change Management:
    • Validation of change requests and their impact
    • Ensure the effective communication with related stakeholders
    • Check if there is any overlap with planned operations
    • Validate the service performance after changes completion.

    Perform the weekly/monthly/yearly analysis for the changes trend to identify any patterns or issues

  • English Language Proficiency, Communication Skills, Strategic planning, Ability to synthetize, analyze and communicate., Time management skills;

  • - Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, or Computer Engineering.
  • - 5-7 years’ experience in the Telecom field.
  • - Excellent Knowledge in Telecom systems, Mobile, Fixed and IT.
  • - Aware of data, voice and digital services used by Orange JO customers.
  • - Excellent in reporting and effective in communication and presentation.
  • - Excellent command of the English language.
  • - Computer literacy (MS Office knowledge).
  • - Power BI or any dashboarding tool basic knowledge.
  • - Scripting in python is a plus.
Posted On
29 Feb, 2024
29 Mar, 2024

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