Job title: Service Assurance Engineer

Job type
Full time
Job Level
Fresh Graduate
Information Technology and Networks

  • Activity 1: Incident resolution pilot
  • Identification of causes for each incident and relevant solutions
  • Service restoration piloting in case of an incident with customer impact until its complete repair with the contribution of concerned teams.
  • Corrective actions allowing the incident resolution and prevention of future incidents.
  • Activity 2: Maintenance
  • Non-real time analysis of incidents.
  • Customer impact evaluation (number of customers impacted according to the time of the incident).
  • Conduct dedicated incidents review meetings with related stakeholders to do facts-based post-assessment and identify the impact, root cause, lessons learnt and preventive actions.
  • Ensure the right documentation for all incidents along with RCA (root cause analysis) and action plans to avoid incident reoccurrence.
  • Activity 3:  Change Management
  • Validation of change requests and their impact.
  • Ensure the effective communication with related stakeholders.
  • Check if there is any overlap with planned operations.
  • Validate the service performance after changes completion.


  • Communication Skills, Analytical and research skills, Strong Leadership., Data oriented., Time management skills;

  • - Bachelor's degree in Telecommunications, Electrical or Computer Engineering.
  • - 0-2 years’ experience in the telecom field.
  • - Excellent Knowledge in Telecom systems, Mobile, Fixed, and IT.
  • - Aware of data, voice, and digital services used by Orange JO customers.
  • - Excellent in reporting and effective in communication and presentation.
  • - Excellent command of the English language.
  • - Computer literacy (MS Office knowledge).
Posted On
10 Dec, 2023
11 Jan, 2024