Job title: Mobile Core Technical Support Engineer

Full time

Fresh Graduate

1-3

Information Technology and Networks

English
Arabic

Ensure reliable fault-free operation of the Mobile Core by maintaining and troubleshooting it
Maintaining customer satisfaction by resolving problems escalated by customer care, other teams, and the NOC
Resolving all TTs, FTs, WOs, and MPTs
Implement daily activities for all CORE systems
Providing support for the implementation of a new project, HW expansions, SW upgrades, and configurations related to the core CS and PS systems
Maintain and interact with the other teams to fulfill the requirements of the Mobile core CS and PS team
In the event of alarms or problems on the platforms, the first point of contact with supervision should be
The first point of contact with the supplier.
Follow up on the open CSR regarding all the core CS & PS platforms.

Good Communication, Problem Solving, Teamwork Skills, Organized, Knowledge of network equipment and architecture;

- Bachelor's degree in Telecommunication, electricity, or Computer Engineer
- Maximum two years of continuous professional technical experience, (preferred in Core Networks architecture and technologies or any technical-related fields)
- Highly reactive and works under pressure.
- Have a good knowledge of cloud computing and virtualization (open-stack certificate is a plus)
- Very good in Planning, Organizational, and interpersonal written and spoken in English.
- Very good knowledge of telecommunication especially mobile core network hardware & services
- Very good knowledge of 2G/3G/4G network system interfaces and protocols
- Very good knowledge of 5G network principles & architecture
- Have a good knowledge of Linux
- Very good knowledge of IP switching and routing