Job title: Network, service platform, IT and Services Supervisory Engineer

Full time

Fresh Graduate

1-3

Information Technology and Networks

English
Arabic

To Supervise the networks alarms on 24/7.
To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs.
To diagnose faults properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts).
To report faults (through FT creation & phone calls) on time

To create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN and BUs.

To apply the escalation procedure when faults exceed the target TTR (Time To Repair).

To follow-up with the faults resolutions until they are finally resolved

To support the field teams in minimizing the outages durations.

To be an active player in the “crisis management” processes.

To act as information gateway internally and externally (SPOC).

To provide "networks faults analysis"/"network unavailability per cause" reports.

Bachelor degree in Telecommunications Engineering or related fields.
Knowledge in Mobile NW (LTE, 3G, 2G), Data NW (ADSL, LL ..etc), Transmission NW (SDH/PDH), Fixed Swithcing (PSTN/OCB) & TDM LL platforms (Tellindus).
Knowledge in IT systems, Databases, and Operating Systems ( Win, Unix ..etc
Fluent in English, written and spoken.
Communication and analytical skills.
Steadiness under pressure of work.