Job title: Service Assurance Engineer

Job type
Full time
Job Level
Team Member
Information Technology and Networks

  • Activity 1: Incident resolution pilot.
  • Identification of causes for each incident and relevant solutions.
  • Service restoration piloting in case of an incident with customer impact until its complete repair with the contribution of concerned teams.
  • Corrective actions allowing the incident resolution and prevention of future incidents.
  • Activity 2: Maintenance
  • Non-real time analysis of incidents.
  • Customer impact evaluation (number of customers impacted according to the time of the incident).
  • Conduct dedicated incidents review meetings with related stakeholders to do facts-based post-assessment and identify the impact, root cause, lessons learnt and preventive actions.
  • Ensure the right documentation for all incidents along with RCA (root cause analysis) and action plans to avoid incident reoccurrence.
  • Activity 3:  Change Management.
  • Validation of change requests and their impact.
  • Ensure the effective communication with related stakeholders.
  • Check if there is any overlap with planned operations.
  • Validate the service performance after changes completion.


  • Teamwork Skills, Leadership skills (Organization.), English Language Proficiency, Communication Skills;

  • Bachelor's degree in Telecommunications Engineering or Computer Engineering.
  • 0-2 years’ experience in the telecom field.
  • Excellent Knowledge of Telecom systems, Mobile, Fixed and IT.
  • Aware of data, voice, and digital services used by Orange JO customers.
  • Excellent in reporting and effective in communication and presentation.
  • Excellent command of the English language.
  • Computer literacy (MS Office knowledge).
Posted On
25 Sep, 2023
26 Oct, 2023

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