Job title: Account Manager

Job type
Full time
Job Level
Senior Team Member

  • Achieve the monthly & yearly targets set by the company.
  • Manage the accounts of her/his set portfolio of “Elite+ & Premium” customers.
  • Provide a very high quality of service to keep long term relations with “Elite+ & Premium” customers and increase their satisfaction.
  • Collect as much information as possible about the tastes, Hobbies, preferences and requirements of “Elite+ & Premium” customers to target/ satisfy their Telecom needs.
  • Promote Orange image through attitude, knowledge, customer orientation and responsiveness to "Elite+& Premium" customer’s needs.
  • Register "Elite+ & Premium" customers' requests for all services at the customer premises through remotely applications access and follow up these requests with all concerned teams until Put Into Service (PIS).
  • Handle, follows-up and assists “Elite+ & Premium” customers in their after sales requirements and needs, whether related to administrative, sales or after sales issues.
  • Inform “Elite+ & Premium” customers about any new offers, bundles and services offered by Orange and play the advisor role rather than the “salesman” role to increase customers’ loyalty.
  • Ensure, in coordination with a dedicated Door to Door Collection team, “Elite+ & Premium” customers bills collection.
  • Participate in setting short and long-term strategies for their Elite+ accounts and reports the progress on monthly basis in accordance with the global sales & Caring strategy defined by the “Elite+” Director.
  • Analize “Elite+ & Premium” customers’ revenues on regular basis to maintain the set ARPU for the "Elite+" dept.
  • Share the team in implementing strategies to meet and exceed the predefined targets & Quality of Service objectives (KPIs, SLAs).
  • Keep an open eye on the market to detect any threats from competitors for "Elite+ & Premium" segments and raises red flag for any related threats to the management.

  • Problem Solving, Communication Skills;

  • Bachelors Degree in Business Administration, Marketing or MIS
  • 1-3 years experience in Public Relations / Sales/ Customer Care activities
Posted On
14 Sep, 2023
30 Nov, 2023

Similar Jobs

Closing soon
Recent vacancies

Training Opportunity (Information Technology Graduates)

Field Sales Advisor-مندوب مبيعات (ميداني)

Senior Customer Insights Analyst