Job title: Field Management Center Engineer

- Manages and ensures handling of all Fixed products (FTTH, VoIP, DS, TLP, xDSL) activities to run the field operations at specific times to achieve customer satisfaction.

 - Test & filtration for all FTTH & ADSL faults (using HDM, AMS, NAC, NAF, Dewan, GAIA, OSM).

 - Dispatch all types of faults (FTTH Customer intervention ,SWAT , CI and Contractors) - Follow up & dispatch all Elite & work orders.

 - Monitor all fault repairing processes regarding Service Level Agreements (SLA) for CBU and EBU customers with        high quality to not breaching of SLA.

 - Detect Bulk faults on FMC level before dispatching.

 - Daily follow-up for FTTH faults & TTR KPIs.

 - Solve and close the TCRM complaints with the concerned.

 - Follow up of FMC functionality & activities to support field team (FTTH Customer intervention,SWAT , Elite+, CBU     & EBU).

 - Managing VOIP requests & reflects the needed action on GAIA.

• Good Communication, Teamwork Skills, Active Listening, English Language Proficiency;

• Bachelor Degree in telecommunication, IT , Electrical with 2 years of experience in Telecom Network and customer experience
• Excellent English skills (writing, reading and conversation).
• Good knowledge in Orange services.
• Good knowledge in Gaia & BSCS , CCS, DeWAN tools.
• Good knowledge in NA-C , NA-F , HDM , AMS tools.