Job title: Mobile Core Technical Support Expert

Job type
Full time
Job Level
Information Technology and Networks

  • Leading and Handling maintenance Packages, SW Upgrade.
  • Applying the needed actions for the HW actions (swap/ change/ install)
  • Supporting Junior and Senior in troubleshooting for core network systems in order to ensure reliable faults free operation
  • Leading & Solving problems escalated by customer care/any other team and network supervision to maintain the services and customers' satisfaction
  • Solving all TTs, FTs, WOs, and MPTs
  • Lead the implementation for new projects, HW expansions & configurations related to core CS & PS  from the core operation side
  • Lead and interact with other teams to fulfill their requirements from the core side CS & PS
  • Improving  troubleshooting skills and enhancing the knowledge share and competencies within the team
  • On duty, first-line support and troubleshooting
  • First-level contact with Supervision in case of Alarms/problems on the Platforms
  • First Contact with the Supplier for support.
  • Follow up on the opened CSR regarding all Core CS & PS platforms
  • Applying all Preventive/ Corrective maintenance actions on all nodes to secure it    


  • Problem Solving, Teamwork Skills, English Language Proficiency, Communication Skills;

  • - Bachelor's degree in Telecommunication or computer engineering from (5-7) years of continuous professional technical experience in Core Networks architecture and technologies
  • - Highly reactive and works under pressure.
  • - Excellent Planning, Organizational, and interpersonal written and spoken in English
  • - High ability to motivate and interact effectively with Senior management and technical staff.
  • - Excellent knowledge of telecommunication mobile core networks hardware & services
  • - Excellent knowledge of 2G/3G/4G networks system interfaces & Protocols
  • - Very good knowledge of cloud computing and virtualization (open-stack certificate is a plus)
  • - Excellent knowledge of Linux
  • - Excellent knowledge of IP switching and routing
  • - Very Good knowledge of 5G networks principles & architecture
Posted On
31 Jul, 2023
31 Aug, 2023

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