Job title: Mobile Core Technical Support Expert

Full time

Expert

5-10

Information Technology and Networks

English
Arabic

Leading and Handling maintenance Packages, SW Upgrade.
Applying the needed actions for the HW actions (swap/ change/ install)
Supporting Junior and Senior in troubleshooting for core network systems in order to ensure reliable faults free operation
Leading & Solving problems escalated by customer care/any other team and network supervision to maintain the services and customers' satisfaction
Solving all TTs, FTs, WOs, and MPTs
Lead the implementation for new projects, HW expansions & configurations related to core CS & PS from the core operation side
Lead and interact with other teams to fulfill their requirements from the core side CS & PS
Improving troubleshooting skills and enhancing the knowledge share and competencies within the team
On duty, first-line support and troubleshooting
First-level contact with Supervision in case of Alarms/problems on the Platforms
First Contact with the Supplier for support.
Follow up on the opened CSR regarding all Core CS & PS platforms
Applying all Preventive/ Corrective maintenance actions on all nodes to secure it

Problem Solving, Teamwork Skills, English Language Proficiency, Communication Skills;

- Bachelor's degree in Telecommunication or computer engineering from (5-7) years of continuous professional technical experience in Core Networks architecture and technologies
- Highly reactive and works under pressure.
- Excellent Planning, Organizational, and interpersonal written and spoken in English
- High ability to motivate and interact effectively with Senior management and technical staff.
- Excellent knowledge of telecommunication mobile core networks hardware & services
- Excellent knowledge of 2G/3G/4G networks system interfaces & Protocols
- Very good knowledge of cloud computing and virtualization (open-stack certificate is a plus)
- Excellent knowledge of Linux
- Excellent knowledge of IP switching and routing
- Very Good knowledge of 5G networks principles & architecture