Job title: Enterprise Business Solution Engineer

Full time

Team Member

1-3

Information Technology and Networks

English
Arabic

Configures, test and support end user equipment and networks (modems, routers, switches and ,LAN,WAN networks) for Key account customers to meet customer needs.
Conduct the new technologies installation jobs provided by Orange to meet customer demands with high quality.
Implements the new connections, transfer, upgrade or downgrade & cancellation for all types of leased lines with high quality in specific time.
Repairs the faults for all types of leased lines with high quality to achieve fault clearance time target
Full coordination with digital services pilot through receiving, closing and escalation of work orders to have updated database & accurate closing time.
Tests & prepare the IPVPN, ILL, MCPE & PRI access lines to ensure the line quality according to each type of digital services threshold values.
Handle end-to-end service delivery for special events and seasonal projects requirements (including ILL, WiFi enabling and internal LAN support for all type of devices and portable equipment).
Applies regulations and safety rules to reflect good image to Orange customers.

Good Communication, Problem Solving, Teamwork Skills, English Language Proficiency;

- Good knowledge of digital services & standards.
- Driving license.
- Good Knowledge in Computer networks (CCNA certificate preferable).
- BA Telecommunication, Computer, and electrical engineer with 2 years experience.