Job title: Customer Care Projects Expert

Job type
Full time
Job Level
Customer Experience
Project Management

  • Act as a project manager for different projects in the customer relations, projects may vary from agile to waterfall, such as digital channels roadmap with digital transformation team.
  • Consolidate the budgeting and expenditure within all CR external vendors and Internal budgets.
  • Play a team member role in the projects where the role may have specific actions that contributes to the overall objective of the project.
  • Act as centralized focal point for all customer relations directorate actions and initiatives with either CMU departments or other units and external parties.
  • Follow up on customer relations MOM, actions & projects implementation & commitment to deadlines, alert management for support needed or delay in delivery.
  • Consolidate all customer relations departments (documents, slides & sheets).
  • Manage as required COPC standards within the customer relations COPC roadmap.
  • Consolidate the performance reports for all CR departments in the weekly and monthly meetings.
  • Plan and initiate the weekly and monthly meetings for customer relations.
  • Support the CR director with all adhoc requests.

  • Project Management, Communication Skills, Presentation Skills;

  • University Degree in business administration , computer science or industrial engineering
  • 5 -7 years in experience where min 3 in managing projects
Posted On
24 Jul, 2023
31 Dec, 2023

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