Job title: Network, service platform, IT and Services Supervisory Engineer

- To Supervise the networks alarms on 24/7.

- To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs.

- To diagnose faults properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts).

- To report faults (through FT creation & phone calls) on time.

- To create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN and BUs.

- To apply the escalation procedure when faults exceed the target TTR (Time To Repair).

- To follow-up with the faults resolutions until they are finally resolved.

- To support the field teams in minimizing the outages durations.

- To be an active player in the “crisis management” processes.

- To act as information gateway internally and externally (SPOC).

- To provide "networks faults analysis"/"network unavailability per cause" reports.

• Communication Skills, Computer Skills;

• Bachelor degree in Telecommunications, Electronics , and Computer Engineering
• Knowledge in Mobile NW (LTE, 3G, 2G), Data NW (ADSL, LL ..etc), Transmission NW (SDH/PDH), Fixed Swithcing (PSTN/OCB) & TDM LL platforms (Tellindus)
• Knowledge in IT systems, Databases, and Operating Systems ( Win, Unix ..etc).
• Fluent in English , written and spoken.
• Communication and analytical skills.
• Steadiness under pressure of work.