Job title: Network, service platform, IT and Services Supervisory Engineer

Job type
Full time
Job Level
Fresh Graduate
Information Technology and Networks

- To Supervise the networks alarms on 24/7.

- To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs.

- To diagnose faults properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts).

- To report faults (through FT creation & phone calls) on time.

- To create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN and BUs.

- To apply the escalation procedure when faults exceed the target TTR (Time To Repair).

- To follow-up with the faults resolutions until they are finally resolved.

- To support the field teams in minimizing the outages durations.

- To be an active player in the “crisis management” processes.

- To act as information gateway internally and externally (SPOC).

- To provide "networks faults analysis"/"network unavailability per cause" reports.

  • Communication Skills, Computer Skills;

  • Bachelor degree in Telecommunications, Electronics , and Computer Engineering
  • Knowledge in Mobile NW (LTE, 3G, 2G), Data NW (ADSL, LL ..etc), Transmission NW (SDH/PDH), Fixed Swithcing (PSTN/OCB) & TDM LL platforms (Tellindus)
  • Knowledge in IT systems, Databases, and Operating Systems ( Win, Unix ..etc).
  • Fluent in English , written and spoken.
  • Communication and analytical skills.
  • Steadiness under pressure of work.
Posted On
25 Jun, 2023
26 Aug, 2023

Similar Jobs

Closing soon
Recent vacancies

Training Opportunity (Information Technology Graduates)

Field Sales Advisor-مندوب مبيعات (ميداني)

Senior Customer Insights Analyst