Job title: Senior B2B and Wholesale Support Engineer

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• Manage, operate and implement access network activities related to access technologies (MW, IP DSLAM and Service Routers
• Manage, operate and implement  all B2B and WHS projects with the target TTD.
• Manage, operate and follow all B2B and WHS customers faults with the target TTR
• Follows-up orange offered access services and maintain them at best quality level.
• Provide level 2 technical support and immediate intervention for orange services (IP VPN , AVPN and Internet leased lines) to achieve customer satisfaction and meet the SLA terms and conditions.
• Support field team to deliver and maintain data / APN services.
• Analyze and prepare the faults incidents reports and recommend for the management the action plans needed to improve the customer experience.
• Participate in designing, studying, feasibility and implementing for MPLS  interconnectivity solutions for large enterprise customers and capital projects with full collaboration with Engineering, Digital Service and EBU teams.
• Provide technical support in MPLS and MCPE level for EBU team in handling customer complaints and remote support assistance requests through attending meetings, emails  and conference calls.
• Provide technical support for Wholesale customers at MPLS level  through service activation and faults handling for different type of circuits  (NNI ,IPLC ,TRBH, ..etc.).
• Maintain and update internet leased lines and wholesale support database in regular basis and NetBoss service activation in both MPLS and MCPE levels for EBU customers  

• Project Management, Problem Solving, Teamwork Skills, English Language Proficiency, Communication Skills;

• - BEng. Telecommunication (Telecommunication, Electrical or Computer Engineering) with 3 years' experience in IP service domain.
• - Good knowledge and experience in different network and security techs, routers and switches.
• - Good knowledge and experience in network and security protocols and standards.
• - Good knowledge and experience in network designs and setups.
• - Multitasking to handle multiple tasks/projects simultaneously and deliver objectives effectively and on time.
• - Wide knowledge and experience in networks troubleshooting mechanisms and procedures
• - CCNA/CCNP certificate is a must
• - Good Knowledge in access technologies, fixed and mobile
• - Initiative, Self-motivated, and results-oriented
• - Professional in English
• - Communication, presentation and technical reports writing skills.
• - Good computer skills
• - Working under pressure
• - Excellent command of IP network technologies.