Job title: Call Center Advisor
Job type
Full time
Job Level
Team Member
Experience
1-3
Functions
Customer service
Languages
English
| - Welcome and identify the customer from any available channels (phone, E-mail, new digital tools …) |
| - Understand, analyze and qualify customer inquiry, request and complaint |
| - Ensure that he provided the customer with the appropriate solution. |
| - ransfer cases is unable to solve to the appropriate back office team. |
| - Manage the transfer with professionalism avoiding customer to explain again its request. |
| - Update Orange Jordan information systems with customer information |
| - Record all customer interactions in the relevant IT tools. |
| - Grant QoS according to customer SLA |
| - Informs and advises the customer on the PRO product offers according to customer request. |
| - Provides the customer with status update on its requests if he ask for it |
| - Provides the customer with a first level of invoice explanation, and performs simple act on billing process based on the customer request. |
| - Analyses and manages customer complaints |
| - Perform up and cross sell activities within its scope of responsibilities |
| - Records customer orders in the information systems |
| - Reactive retention / Cancellation |
| - Technical Assistance and support on usage |
| - Provide standard reports according to customer request |
-
Good Communication, Customer Service Skills, Customer Service, English Language Proficiency;
- Bachelor’s degree in Telecommunication , computer science.
- 0 - 1 year of experience in the Field of call center , or telecom
- Basic technical knowledge in Fixed, ADSL, FTTH and IEW
- Flexible in adopting different working shifts
Posted On
10 Oct, 2022
Deadline
10 Nov, 2022
Location
Amman
