; Call Center Advisor

Job title: Call Center Advisor

Job type
Full time
Job Level
Team Member
Customer service

- Welcome and identify  the customer from any available channels (phone, E-mail, new digital tools …)
- Understand, analyze and qualify customer inquiry, request and complaint 
- Ensure that he provided the customer with the appropriate solution.
- ransfer cases is unable to solve to the appropriate back office team. 
- Manage the transfer with professionalism avoiding customer to explain again its request. 
- Update Orange Jordan information systems with customer information
- Record all customer interactions in the relevant IT tools.
- Grant QoS according to customer SLA
-  Informs and advises the customer on the PRO product offers according to customer request.
- Provides the customer with status update on its requests if he ask for it
- Provides the customer with a first level of invoice explanation, and performs simple act on billing process based on the customer request.
- Analyses and manages customer complaints
- Perform up and cross sell activities within its scope of responsibilities
- Records customer orders in the information systems
- Reactive retention / Cancellation
- Technical Assistance and support on usage 
- Provide standard reports according to customer request

  • Good Communication, Customer Service Skills, Customer Service, English Language Proficiency;

  • Bachelor’s degree in Telecommunication , computer science.
  • 0 - 1 year of experience in the Field of call center , or telecom
  • Basic technical knowledge in Fixed, ADSL, FTTH and IEW
  • Flexible in adopting different working shifts
Posted On
10 Oct, 2022
10 Nov, 2022

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