Job title: Call Center Advisor
Job type
Full time
Job Level
Team Member
Experience
1-3
Functions
Customer service
Languages
English
- Welcome and identify the customer from any available channels (phone, E-mail, new digital tools …) |
- Understand, analyze and qualify customer inquiry, request and complaint |
- Ensure that he provided the customer with the appropriate solution. |
- ransfer cases is unable to solve to the appropriate back office team. |
- Manage the transfer with professionalism avoiding customer to explain again its request. |
- Update Orange Jordan information systems with customer information |
- Record all customer interactions in the relevant IT tools. |
- Grant QoS according to customer SLA |
- Informs and advises the customer on the PRO product offers according to customer request. |
- Provides the customer with status update on its requests if he ask for it |
- Provides the customer with a first level of invoice explanation, and performs simple act on billing process based on the customer request. |
- Analyses and manages customer complaints |
- Perform up and cross sell activities within its scope of responsibilities |
- Records customer orders in the information systems |
- Reactive retention / Cancellation |
- Technical Assistance and support on usage |
- Provide standard reports according to customer request |
-
Good Communication, Customer Service Skills, Customer Service, English Language Proficiency;
- Bachelor’s degree in Telecommunication , computer science.
- 0 - 1 year of experience in the Field of call center , or telecom
- Basic technical knowledge in Fixed, ADSL, FTTH and IEW
- Flexible in adopting different working shifts
Posted On
10 Oct, 2022
Deadline
10 Nov, 2022
Location
Amman