; Senior B2B and Wholesale Support Engineer

Job title: Senior B2B and Wholesale Support Engineer

Job type
Full time
Job Level
Senior Team Member
Experience
3-5
Functions
Information Technology and Networks
Languages
English
Arabic

  • Manage, operate and implement access network activities related to access technologies (MW, IP DSLAM and Service Routers)
  • Manage, operate and implement  all B2B and WHS projects with the target TTD.
  • Manage, operate and follow all B2B and WHS customers faults with the target TTR
  • Follows-up orange offered access services and maintain them at best quality level.
  • Provide level 2 technical support and immediate intervention for orange services (IP VPN , AVPN and Internet leased lines) to achieve customer satisfaction and meet the SLA terms and conditions.
  • Support field team to deliver and maintain data / APN services.
  • Analyse and prepare the faults incidents reports  and recommend for the management the action plans needed to improve the customers experience.
  • Participate in designing, studying, feasibility and implementing for MPLS  interconnectivity solutions for large enterprise customers and capital projects with full collaboration with Engineering, Digital Service and EBU teams.
  • Provide technical support in MPLS and MCPE level for EBU team in handling customer complaints and remote support assistance requests through attending meetings, emails  and conference calls.
  • Provide technical support for Wholesale customers at MPLS level  through service activation and faults handling for different type of circuits  (NNI ,IPLC ,TRBH, ..etc ).
  • Maintain and update internet leased lines and wholesale support database in regular basis and Netboss service activation in both MPLS and MCPE levels for EBU customers 

 

  • Good Communication, Teamwork Skills, English Language Proficiency, Presentation Skills, B2B / Information and Communication Technology ;

  • - Excellent command of IP network technologies. Ability to learn.
  • - Working under pressure
  • - Good Knowledge in access technologies, fixed and mobile
  • - CCNA/CCNP certificate is a must
  • - Wide knowledge and experience in networks troubleshooting mechanisms and procedures
  • - Multitasking to handle multiple tasks/projects simultaneously and deliver objectives effectively and on time.
  • - Good knowledge and experience in network designs and setups.
  • - Good knowledge and experience in network and security protocols and standards.
  • - Good knowledge and experience in different network and security techs, routers and switches.
  • - Bsc. Telecommunication (telecommunication, Electrical or Computer Engineering) with 3 years experience in IP service domain
Posted On
02 Oct, 2022
Deadline
23 Oct, 2022
Location
Amman

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