Job title: Senior Network, service platform, IT and Services Supervisory Engineer

Full time

Senior Team Member

3-5

Information Technology and Networks

English
Arabic

To Supervise the networks alarms and servies KPIS on 24/7.
To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs.
To diagnose faults and service KPIs impcat properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts).
To report faults and KPIs degredation (through FT creation & phone calls) on time

To create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN and BUs.

To apply the escalation procedure when faults exceed the target TTR (Time To Repair).

To follow-up with the faults resolutions until they are finally resolved

To support the field teams in minimizing the outages durations.

To be an active player in the “crisis management” processes.

To act as information gateway internally and externally (SPOC).

To provide "networks faults analysis"/"network unavailability per cause" reports.

Change management, Working under stress, Crisis management, Ability to deliver results on target time, Customer and Market Focus;

- Bachelor's degree in Telecommunications, Electronics and Computer Engineering.
- 3-5 years of experience.
- Knowledge in Mobile NW (LTE, 3G, 2G), Data NW (ADSL, LL ..etc), Transmission NW (SDH/PDH), Fixed Switching (PSTN/OCB) & TDM LL platforms (Tellindus).
- Knowledge in IT systems, Databases, and Operating Systems ( Win, Unix ..etc).
- Fluent in English, written and spoken.
- Communication and analytical skills.
- Steadiness under pressure of work.