Job title: Fixed Core Technical Support Engineer

Full time

Team Member

1-3

Information Technology and Networks

English
Arabic

Ensure the Fixed Core systems (Nokia - EWSD, Alcatel - OCB283, IMS, Sonus, etc.) operate reliably and without faults through maintenance and troubleshooting.
Prepare documentation and maintain a database for daily operational tasks.
Develop and implement action plans for all systems and nodes.
Maintain customer satisfaction by addressing issues escalated by customer care, other teams, and the NOC.
Resolve all Trouble Tickets (TTs), Fault Tickets (FTs), Work Orders (WOs), and incidents.
Conduct daily activities for all CORE systems.
Support new project implementations, hardware expansions, software upgrades, and configurations related to core systems.
Operate and maintain the National International Switching Center (Nokia & EWSD).
Plan and study the migration from legacy systems to new ones.
1Handle daily routing requests for wholesale, both manually and automatically, for national and international carriers and operators.
Collaborate with other teams to meet core team requirements.
Manage VoIP and TDM trunk routes to specific country destinations, distributing traffic based on offers, quality, and agreements.
Serve as the first point of contact for alarms or issues on the platforms, as well as with suppliers/skill centers.
Follow up on open Customer Service Requests (CSRs) related to all core platforms.
Implement preventive and corrective procedures for voice call issues.
Develop and implement billing file scripts and FTP processes for call records generated from voice traffic

Problem Solving, English Language Proficiency, Communication Skills, Strategic planning, Capacity to work under stress.;

- Very good knowledge of IP switching and routing (CCNA & CCNP certificates are a plus).
- Have a good knowledge of cloud computing and virtualization (attending at least one successful training is a preferred / open-stack certificate is a plus).
- Entry level from 1 to 3 years of continuous professional technical experience in Core Networks architecture and technologies.
- Bachelor's degree in Telecom, Communication or Computer Engineering.